Payments

All payments will be taken over the telephone or by post.

A deposit of 50% or full payment will be required when an order is placed.
If a deposit is paid,  the balance will be required before the item is collected or posted off.
Cheques should be made out to B Gray.

Ordering

You can order your plaque with your own design simply by downloading the order form filling it in and then returning it to us with your design/sketch/photo or picture.

General Terms and Conditions

Although every effort is made to reproduce the colours of your choice there may be slight colour change which can occur in the firing.

Delivery time is 2-3 Weeks as items are made to order.

Delivery Policy

We will dispatch your order by post or courier or you can collect your order if you wish to. Delivery time will be confirmed when you place your order, most will take 2-3 weeks.

Returns and Cancellations

You may cancel your order within 3 days of ordering and you will be given a full refund within 14 days of cancellation date.

Goods received damaged in transit should be returned within 7 days from receipt and a full refund or exchange will be given. If a refund is given it will be within 14 days from receipt of damaged goods if an exchange is required this can take 2-3 weeks.

Hand made items

Because every piece is handmade from start to finish  the nature of the materials used  means there may be minor blemishes or imperfections in the glaze and clay, these are natural occurrences and part of the character of each unique piece.   
 

Our Products

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